I CHANGED MY MIND. COULD I CANCEL MY ORDER?
We do not issue refunds once the order is in the proccess of creation or shipped. However, if you contact us at the very moment after making the order, we can cancel your order and refund your money.
COULD I RETURN AN ITEM AND ASK A FULL REFUND?
We offer free exchanges if any garment you receive has any associated defect at the time of delivery when it has not yet been used. We are not responsible for damage to garments due to misuse. If a problem occurs, please contact us at firstname.lastname@example.org within a week of receiving the items, our Customer Service Department will do their best for solve it.
If it is approved by the Customer Service, the return process begins and we will indicate the steps to make the return of the items effectively. It is necessary that all returned items be sent with tracking number.
The costs associated with returns, except in the case of defective or damaged items, will be a responsibility of the customer.
COULD I EXCHANGE AN ITEM FOR A LARGER OR SMALLER SIZE?
If you choose the wrong size, unfortunately we cannot offer a free exchange, but we can help offer a low cost alternative if you bring up the issue to us.
All of our products have different measurements, so it is very important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy.